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Public Announcement of the Ministry of Information Industry on Telecom Service Quality (No. 4 of 2006)(17/04/2007)
(17/04/2007)
1. What is the announcement about?
The announcement noted that telecom services are in a state of stable development with regard to telecom quality and service quality. Since the Ministry of Information issued the Notice Concerning Regulating the Rates and Charges for Mobile Information Services (Xin Bu Qing [2006] N0. 574) on September 8, a system has been established for information service regulation and subsequently complaints regarding short message services and other services have begun to decrease.
Complaints regarding coercive purchases have significantly decreased, but there are still many complaints made concerning misleading acts and incorrect procedures being followed when users subscribe for services. The backbone network connection is under tremendous pressure in providing internet connection services to all those who seek to use them.
For the convenience of telecom users, the Ministry of Information Industry also now provides a “public message board” as a new channel for customer complaints. The Notice issued by the Ministry of Information also instructs service providers to not breach their service agreements with customers or unilaterally change the content and rate of such services or lower the service quality.
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